Drive O&M: Submit a Ticket

Last Modified on 2022-12-19 20:10:43 +0100

Drive O&M Users will be able to submit tickets by:

  • Using the Submit a ticket form in the Power Factors Support Portal

  • Launching the Drive O&M Support widget in Drive O&M.

Drive O&M Support widget

  1. Login to Drive O&M and access the Drive app

  2. At the bottom right of the screen1, users should find two items:

    1. Recent Items

    2. Support

  3. Click on Support

  4. The Drive O&M Support widget will appear:

  5. A form will appear with the following details auto-filled:

    • Your name

    • Email

    • Platform

  6. Scroll down and fill in the remaining fields:

    • Type* - specify the ticket type:

      • Issue - to report a bug or issue

      • Request - for assistance with account management, updates, etc.

      • Feature Request - to suggest an enhancement.

    • Number of users affected*:

      • N/A

      • Few

      • Many

      • All

    • Subject* - fill as accurately and as succinctly possible:

    • Description* - describe the issue or request as accurately as possible. Users have access to formatting tools such as text color and highlights. They may also add code snippets, images or links

    • Take screenshot - launch another modal to capture a Screen, Window or Tab before clicking Share

    • Upload files (max 5) - click here to provide any supplemental material that will help with ticket handling. ALL file types are accepted

  7. Once the form is complete, click Send

  8. A message will appear to acknowledge the submission - click Close.

*Required field.

1 Recent Items and Support will not be available in Setup.

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