Support Portal Basics

Visitors to https://support.powerfactors.com/ who have not logged in ¹ will only see general access articles under the Getting Started section in the Knowledge Base:

The Getting Started section includes articles on:

Once logged in, users will be able to access ALL Support Portal functionality, such as:

via the Navigation bar, or by clicking on the various cards on the home page.

In addition to Getting Started, users will now be able to view Product-specific categories in the Knowledge Base³, such as:

The Search bar enables users to search for Tickets as well as Articles. Logged in users will also be able to take full advantage of this feature which is prominently displayed on the Home page:

In all other pages, the Search bar can also be found under the Navigation bar :

As can be seen in the above screenshots, clicking inside the Search bar will display a panel with:

as well as filters to show results:

Best Practices

1. Typing in a search term will return an initial list of results in the panel:

   1. Click on either Articles or Tickets to filter the results

   2. Click View all to see ALL results in a separate page.

2. Since the Knowledge Base includes ALL Power Factors Products documentation, some terms will return results from various Products.

   1. Prefacing a search term with the Product name will show more relevant results.