Support Portal: Viewing Tickets

Last Modified on 2022-12-19 22:24:50 +0100

In this article:

Ticket Details

After a user chooses to Submit a ticket, the Ticket Details screen will appear so they can review the information they provided. Users can:

  1. View the Status and/or Update the ticket information in the Ticket details panel

  2. Reply to the ticket to add more details

    • Clicking this will expand the Comment field to provide additional options

  3. Add people

    • Clicking this will launch a modal where users can enter additional email addresses where ticket notifications can be sent

  4. Click Close Issue if the ticket is no longer required.

Tickets List

Clicking on the Tickets tab will display a list with links to the user’s tickets. The sidebar on the left includes useful options such as:

  1. Export tickets - click this to download tickets in CSV or Excel; users can check which fields will be included before clicking Export.

  2. Status - users will be able to filter which tickets are displayed in the list according to whether they are:

    • All Tickets

    • Open or Pending

    • Resolved or Closed

    • (in the) Archive

  3. Sort by - tickets can be sorted in the list according to:

    • Date Created

    • Last Modified

    • Status

    • Ascending

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