Drive: Submit a Ticket

Last Modified on 2022-12-19 21:51:11 +0100

Drive Users will be able to submit tickets by:

  • Using the Submit a ticket form in the Power Factors Support Portal

  • Launching the Power Factors Technical Support widget in Drive.

Power Factors Technical Support widget

  1. Login to Drive and open the Profile menu by clicking on the arrow beside the username

  2. Scroll down to the Resources links:

    • Power Factors Support Portal

    • Power Factors Knowledge Base

    • Drive Training Modules

    • File Support Ticket

  3. Click on File a Support Ticket

  4. The Power Factors Technical Support widget will appear:

  5. A form will appear with the following details auto-filled:

    • Your name

    • Email

    • Platform

  6. Scroll down and fill in the remaining fields:

    • Type* - specify the ticket type:

      • Issue - to report a bug or issue

      • Request - for assistance with account management, updates, etc.

      • Feature Request - to suggest an enhancement.

    • Number of plants affected*:

      • N/A

      • Single

      • Multiple

      • All

    • Reporting or revenue impacting - check if the ticket will impact reporting requirements or revenue generation

    • Reference link - provide a link to the relevant application screen to help reduce response times.

    • Subject* - fill as accurately and as succinctly possible:

    • Description* - describe the issue or request as accurately as possible. Users have access to formatting tools such as text color and highlights. They may also add code snippets, images or links

    • Take screenshot - launch another modal to capture a Screen, Window or Tab before clicking Share

    • Upload files (max 5) - click here to provide any supplemental material that will help with ticket handling. ALL file types are accepted

  7. Once the form is complete, click Send

  8. A success message will appear - click Close.

*Required field.

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