Greenbyte, BluePoint, and Power Factors Support Portal users can log in using the same set of credentials. This means that:
if a user is logged in to one platform, they can also access the other platforms
if the user resets their password on one platform, it will also be reset for the other platforms.
In this article:
- Sign Up for Greenbyte for the First Time
- Log In to Greenbyte
- Sign Up for Additional Domains or Using an Existing BluePoint Account
- Breached Password Detection
Sign Up for Greenbyte for the First Time
If you have already accepted previous invitations to Greenbyte or BluePoint, follow the instructions in Sign up for Additional Domains or Using an Existing BluePoint Account.
To sign up for Greenbyte for the first time after receiving an email invite:
Go to the email invitation in your mailbox and click Accept Invitation:
On the Accept your invitation to sign up page, enter a password that contains:
At least 8 characters
At least 3 of the following:
Lower case letters (a-z)
Upper case letters (A-Z)
Numbers (0-9)
Special characters (e.g. !@#$%^&*)
Click Continue to access Greenbyte:
To log in to Greenbyte via a web browser or using the Greenbyte Wind or Greenbyte Solar apps:
If you are logging in via a web browser, go to https://[domain].greenbyte.cloud, where [domain] is customer-specific, and enter an Email address on the Welcome page and then click Continue:
On the Enter Your Password page that opens, enter a Password and click Continue:
On the Verify Your Identity page, enter the six-digit code for Greenbyte from your mobile phone authenticator app. Optionally, also check the option to Remember this device for 30 days. Click Continue.
A brief Logging in with SSO... notification might be shown, before you are redirected to Greenbyte.
Users with access to more than one domain that are logging in to Greenbyte using the Greenbyte Wind or Greenbyte Solar app need to select which domain to log in to before being redirected to Greenbyte.
The below sign-up procedure applies for users who:
already have access to one Greenbyte domain, i.e., domain1.greenbyte.cloud, and are being granted access to another, i.e., domain2.greenbyte.cloud.
have been asked to sign up for Greenbyte after they have already been granted access to BluePoint.
To sign up for additional domains or using an existing BluePoint account:
Check your mailbox for a new email invitation and click Accept Invitation:
On the Accept your invitation to sign up page, click Log in instead of entering a password and/or clicking Continue:
Entering a new password and clicking Continue in this step will generate the following error message:
In this case, click the Log in link and provide the email address and password you previously used to access Greenbyte, BluePoint, or the Support Portal.
On the You’ve Been Invited! page, enter your existing Greenbyte or BluePoint credentials and click Continue to access Greenbyte:
Customers who have not signed up for BluePoint can set up Multifactor Authentication (MFA) once they have logged into Greenbyte.
For instructions, see Greenbyte: Enabling MFA.
For specific instructions on how to:
log in to BluePoint, see BluePoint: Sign Up and Log In.
log in to the Support Portal, see Support Portal: Log in.
reset the user password, see Reset Password: Support Portal, Greenbyte & BluePoint.
If Auth0 detects that the email and password for a user has been leaked because of a security breach on another website, the user will receive an e-mail from Auth0 urging them to change their password.
The user account will be blocked until the password has been reset.
For instructions on resetting a user password, see Reset Password: Support Portal, Greenbyte & BluePoint.
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